1. Payment & Collection Policy
OptionPay operates on a prepaid model. Clients must remit full payment prior to accessing or consuming any API services.
Accepted Payment Methods
- Bank Transfers (NEFT / RTGS / IMPS)
- UPI
- Credit / Debit Cards
- Internet Banking
- Other digital payment options available on our platform
Account Balance & Service Suspension
If a client’s account balance is insufficient, OptionPay may temporarily suspend API access until the account is topped up. Reinstatement may require settlement of dues and a reactivation fee where applicable.
Late Payments & Pricing Changes
- Late payments may attract penalties or fees as specified in the service or subscription agreement.
- OptionPay reserves the right to modify pricing or payment terms with prior notice to affected clients.
Taxes & Third-Party Delays
- All applicable taxes, levies and statutory charges are payable by the client.
- OptionPay is not responsible for delays caused by banks, gateways or other third-party processors.
2. Refund Policy
2.1 Non-Refundable Services
The following are strictly non-refundable:
- API services once approved, activated and used.
- One-time setup, onboarding, or integration fees.
- Partial usage of API credits.
- Refund requests arising from client business changes after payment.
2.2 Refund Eligibility
Refunds will be considered only in these scenarios:
- Incorrect Payment Deduction: Verified system errors leading to incorrect charges.
- Duplicate Payments: Verified duplicate transactions for the same service.
- Service Non-Approval: When OptionPay or its service partners do not approve a requested service.
2.3 Exemptions from Refunds
- Client errors (incorrect account details, misconfiguration).
- Third-party failures (bank, gateway or network downtime).
- Unauthorized usage resulting from client-side credential exposure.
2.4 How to Request a Refund
- Email your Relationship Manager and copy info@OptionPay.in with the transaction details and reason for refund.
- OptionPay will verify the claim and confirm eligibility.
- If approved, refunds will be processed within 90 business days to the original payment method.
- Refunds will not be issued in cash or to third-party accounts.
2.5 Chargeback Policy
Clients should contact OptionPay support before initiating chargebacks. Unauthorised chargebacks may lead to service suspension and legal action. Chargeback fees imposed by banks will be passed on to the client.
3. Cancellation Policy
Once an API service is activated, cancellations are not permitted. Clients should review service details prior to payment. Contract-specific cancellation terms will be governed by the signed agreement.
Termination Rights
OptionPay may terminate or suspend services where a client:
- Violates the Terms of Service or this policy.
- Engages in fraudulent or abusive behavior.
- Misuses API credentials or access.
Early Termination Fees
Early termination fees may apply when a client cancels services prior to the end of a contractual term — fees will be as defined in the service agreement.
4. Liability Disclaimer
No Warranty
Services are provided on an "as-is" and "as-available" basis; OptionPay does not guarantee uninterrupted or error-free operation.
Limit of Liability
OptionPay’s total liability for any claim shall not exceed the amount paid by the client in the preceding three (3) months. OptionPay shall not be liable for indirect, incidental or consequential damages, including loss of profits or data.
Client Responsibilities
Clients are responsible for compliance with applicable laws, data privacy obligations, and proper use of API services. Any legal or regulatory penalties arising from misuse shall be borne solely by the client.
5. Dispute Resolution
Reporting Period
Payment or refund disputes must be reported within 7 days from the transaction date.
Investigation Timeline
After receiving a dispute, OptionPay will investigate and respond within 10 business days.
Governing Law & Arbitration
This Policy is governed by the laws of Delhi, India. Parties agree to resolve disputes via arbitration in Delhi under the Arbitration and Conciliation Act, 1996. The arbitrator’s decision shall be final and binding.
